Senior IT & MIS Officer

Duties and Responsibilities:

(1)  IT Duties and Responsibilities

• Oversee the daily operations of the IT & MIS department.
• Support in developing and implementing IT policies, procedures, and best practices.
• Manage IT staff, including hiring, training, evaluation, and development.
• Ensure IT infrastructure and applications availability, reliability, and security.
• To develop, deploy, monitor, manage, maintain, upgrade, and support all ICT systems, infrastructure, databases, hardware, and software.
• Monitoring and ensuring that the organization's IT systems and infrastructures are well functioning, safe, and secure from unauthorized access.
• Perform server and security audits, and system backups and recovery.
• Implementing security measures and basic testing.
• Manage/assist with installing, configuring, and upgrading computer hardware, software, antivirus, security cameras, systems, networks, printers, and scanners in all company operations offices.
• Support, and troubleshoot internet, system, and network problems, diagnosing and solving hardware or software faults across the branches through actions, face-to-face or remote support, or travel as needed.
• Review, procure, install, manage, and maintain all IT equipment.
• Support related tasks of IT equipment purchasing and setting up new branches.
• Planning and undertaking scheduled maintenance and upgrades.
• Check computers and other equipment for electrical safety.
• Assessment of hardware, and network requirements for branches.
• Provide related project management activities on IT & Other Department projects.
• Manage and keep track of IT equipment.
• Respond promptly to service issues and requests.
• Test and evaluate new technology.

(2)  MIS-Related Duties and Responsibilities

• Assist the IT & MIS Manager with administrative and technical functions.
• Supervision system performance and product testing in the system.
• Assist in general maintenance and monitoring to ensure the well-functioning of the core banking system.
• Document and maintain all operational procedures and standards related to databases and applications.
• Support end-users to ensure the safety and security of user data and access core banking database.
• Assist in creating new branches, products, features, modules in core banking, or requests.
• Assist in managing and supporting system upgrades, new features, and product tests, and apply fixes/patches.
• Assist with schema design, code review, and SQL query tuning.
• Provide support and problem resolution to all system users.
• Directly supervises all technical support to the branches.
• Identify, analyze and report occurred and potential user and system problems as well as coordinate with software vendors for solutions.
• Develop SQL scripts, queries, and stored procedures to extract data from databases.
• Monitoring and ensuring that the MIS data is safe and secured from unauthorized access.
• Ensure that business processes are well-supported by database and application designs, optimizing, or introducing new solutions or application fixes as required.
• Ensuring user’s security is maintained and role access is well-managed.
• Assist in conducting system maintenance and periodic review of parameters/functions.
• Recommending system updates or research on tools used for improvement/development-related matters.
• Keeping up-to-date with the most recent technologies and advising on what new technology solutions to support business growth.
• Generate quality reports based on data analysis.
• Create advanced reports using SQL, Microsoft Office, and other relevant tools.
• Conduct specialized end-user training for groups or individuals.
• Enforce company policies and procedures for all employees as a member of management.

(3)  Other Related Duties and Responsibilities

• Immediately report to supervisor/manager of any IT-related risks which is happening or may happen.
• Assist in writing MIS and IT-related policies, procedures, guidelines, and system manuals are created, maintained, and updated.
• Discuss and share the related issues and find solutions.
• Responsible for filing IT documents in appropriate condition.
• Verify the correctness and completeness of related documents before submitting to get approval.
• Ensure the appropriate storage of soft copies of all IT documents.
• Actively participate in professional up-grading courses as required.
• Be an active learner and play an active role in seeking out and participating in learning experiences.
• Establish a good working relationship with customers and other professionals and colleagues.
• Possibly provide training to staff related to information technology as needed.
• Perform other related tasks assigned by the supervisor.

Job Requirements:

• Bachelor’s degree in Information Technology and Computer Science or related fields.
• At least 3-years of experience in an IT/MIS-related field, preferably with an MFI or banking instituation.
• Proficiency in SQL, Excel, Microsoft SQL Management Studio, and SQL Reporting Services.
• Good background knowledge in the administration of Microsoft / Linux.
• Preferred but not mandatory: CCNA certification.
• Good communication, interpersonal, support, and problem-solving skills.
• Ability to initiate, and prioritize tasks and analytical skills.
• Be self-motivated and have good teamwork.
• Be well-organized and a good learner.
• Be honest, flexiable, hardworking, able to work under pressure, and willing to travel.
• Must be successfully implemented the tasks assinged.
• Can communicate in the English language.
• Perform other related tasks assinged by the supervisor.

Interested, please submit your CV and supporting documents to the address below:

Address: # 1192A, Corner of Yaza Htarni Road & Padauk Street, Pyimana Township, Naypyitaw.
Email to: recruitment@vitheymfi.com.
Phone: 09 883 744 874

Deadline for receiving application: 31 Oct 2024

Note: Shortlisted candidates will be contacted for writing test or interview.

Job Appcilcation Form Download Here.